Our billing system allows for automated, recurring, payments using your Credit or Debit card. However, when your card is close to expiring (or has expired), our system will send out an e-mail requesting that you update your card details.
Updating the card is a straight forward process and should only take a few minutes. Once updated, our system can continue taking automated payments without interruption.
If you have any questions about this procedure or how automated recurring payments work please Submit a Ticket.
Updating your Card details
- Firstly, log on to our Billing Software (all details can be found towards the bottom of your latest invoice - look for the URL to our billing software). Click on the link provided and enter your e-mail address and password.
- Once you have successfully logged in you will see your account's dashboard. From here you can see a quick overview of your account, including all invoices and associated payments.
- From the menu, hover over My Finance link and then click on Update My CC.
- You will then be able to insert your new card details into our system.
- Once completed click Update.
You have successfully updated your card details and our system will now use these details for processing any outstanding/future invoices.
If you currently have an outstanding invoice, you do not need to make payment manually. The new details on file will be applied to your invoice(s) when our system next processes due and outstanding invoices (around 1:30 each morning).
