In order to receive e-mail using your domain you will need to create one or more e-mail addresses within Plesk (i.e. address@example.com). However, depending on what you want to do with that e-mail will govern what options you select when creating or editing the e-mail account.
To store e-mail so you can retrieve it later (i.e. a standard e-mail inbox), then you will need to add a Mailbox. To forward all incoming mail from one address to another you will have to setup a Redirect, or if you want to redirect all incoming mail to more than one address you will need to use a Mail Group
Depending on the type of account you purchase through there may be a limit on the number of Mailboxes or Mail Groups you can add to a domain. However, we do include large amounts as standard - usually a few hundred Mailboxes and a few dozen Mail Groups - which is more than enough for most accounts.
You can also setup a e-mail account to be responsible to more than one address (e.g. mail@example.com can listen for info@example.com and sales@example.com) using Aliases. Setting up Aliases is covered in another article.
Setup
- First, log onto the Plesk Control Panel (all details can be found in the 'Account Details' e-mail, dispatched to you when your account is activated).
- If you have logged on at the Client Level (this is the default level), please click on the name of the domain you wish to add the e-mail address to. This will load the domain's settings page.
- Click on Mail from the Services section of the page.
- Click on the Add New Mail Name button.
- On the following page, enter the name of the e-mail address (i.e. the bit before the @ symbol) in the Mail name field together with the password for the account (this will allow you to access it via your mail programs). Note that the password cannot be, or start with, the value you entered for Mail name, e.g. info@example.com cannot have the password 'info' or 'infomail'.
- If don't you want the person this address is for access to Plesk so they can setup their account by themselves (i.e. using their e-mail address as Username and the password then can log into a basic version of Plesk and control the settings for the e-mail account including Auto-responders and Mail Forwarding) make sure Control panel access is de-selected.
- If you want the e-mail address to store e-mail, make sure Mailbox is selected. If you want, you can control if this account has access to SpamAssasin and the maximum size of their mailbox here as well if you want. Both of these settings can be changed at a later date - you do not have to decide now. If you are setting up a Redirect or Mail Group only, this can be de-selected.
- Click OK to create the e-mail account.
Once created, you will be taken to the account's properties page. You can also get back to this page be clicking on the e-mail address from the list of the Mail page (first three steps above).
For details on how to setup or change Mailbox settings, Redirects, Mail Groups and Auto-responders, or for details on setting up your e-mail accounts in a selection of major programs, please see the corresponding article.
