When you initially create an e-mail account, that account is responsible for one address. It will only listen for incoming mail on that address, and, in theory, to create more addresses you will need to create more accounts and more mailboxes.
However, there is a way around this - Aliases. Using aliases, you can setup one mailbox to listen to more than one address. For example, if you have setup the address support@example.com, you may also wish to also setup the addresses technical@example.com and webmaster@example.com. Rather than creating three accounts, you can setup support@example.com as the account and add technical@example.com and webmaster@example.com as aliases.
There are a number of restrictions to this though. First, you can only create an alias on the same domain as the original account (e.g. support@example.com cannot be setup with an aliases to support@example.net - you will need to setup a redirect for this). Second, the aliases addresses are simple internal redirects to an account - you cannot use an alias address as the username - this must always be the master e-mail address of the account.
Thirdly, when using features such as Redirects (or forwards), Mail Groups and Auto-responders, they will treat any aliases addresses just as they would with the main address. This can be an advantage where you want more than one e-mail address to act the same as each other, however if you want, say, an auto-responder, to work on just one of the addresses, that address must have it's own account. All aliases on each account will be treated the same.
By using aliases, you can attach more than one e-mail address to an account, however, if you want one (or more, when combined with aliases as well) e-mail address sent to more than one account, take a look at Mail Groups.
Setup
- First, log onto the Plesk Control Panel (all details can be found in the 'Account Details' e-mail, dispatched to you when your account is activated).
- If you have logged on at the Client Level (this is the default level), please click on the name of the domain you wish to add the e-mail address to. This will load the domain's settings page.
- Now click on the Mail icon followed by the name of the e-mail account on which you wish to setup the alias(es).
- For each alias you wish to add, click on Add New Mail Alias.
- Enter the name of the address (i.e. the bit before the @ symbol) into Mail alias name.
- Click OK.
Each change is instant and the account will start listening to the new addresses as each one is created.
