As part of the introduction of the European Single Market in 1993, the way VAT is charged and managed for any VAT-registered company within the EU changed.
Where proof is supplied by the customer/company (usually in the form of their VAT number, pre-pended with their country code) we are required by law to exclude VAT from any invoice to you. As our billing system has no knowledge of this system, you will automatically by charged VAT on the first invoice.
Regardless of whether you pay this first invoice or not, it is important that you contact us as soon as possible, it is your responsibility to notify us, we can then modify the settings on your account to exclude VAT from being added. All existing invoices will be zero-rated and new invoices generated. And, if applicable, credit to your account applied to the value of the VAT.
Note that this does not apply to UK-based VAT-registered companies. For further details of the EU VAT mechanism and how VAT is handled in your country, please contact your local VAT office.